Help and support
System health
Check the status of PaymentsPlus and other Qvalent products.
Technical support
If you're an existing PaymentsPlus customer you can contact our Technical Support Helpdesk.
Reset password via email
To reset your password, click Reset My Password for Westpac customers and Reset My Password for St. George customers. You will be asked to verify your email address and the security questions that you entered the first time you signed in
Contact Westpac
If you are unable to do either of the above options, you can request Westpac identify you and send an email to paymentsplus@qvalent.com for Westpac customers and paymentsplus-stgeorge@qvalent.com for St. George customers.
You can contact your relationship manager, client enquiry manager or call 1300 325 402.
See the User guides section of this page for a list of the available guides. You can contact your relationship manager, client enquiry manager or call 1300 325 402.
View the PaymentsPlus API Reference.
To add accounts, products or users, phone contact your Relationship Manager or Client Enquiry Manager.
To add or update users, refer to the PaymentsPlus User Guide. Please contact your company administrator.
To close a facility, contact your Relationship Manager or Client Enquiry Manager.
To report a security vulnerability or concern, email security@qvalent.com.