Payment response/status codes
This page contains the list of response/status codes which appear in PaymentsPlus categorised by the payment type that they correspond to.
Common status codes
These status codes may appear for all payment types.
| Status Code | Description |
|---|---|
New |
Payment processing, awaiting response from external system. |
E01 |
INVALID RECORD ID NUMBER |
E02 |
INVALID CURRENCY FOR THIS |
E04 |
INVALID PAYMENT METHOD |
E06 |
INVALID PAYMENT AMOUNT |
E07 |
ZERO PAYMENT AMOUNT |
E08 |
NEGATIVE PAYMENT AMOUNT |
E09 |
EXCESSIVE PAYMENT AMOUNT |
E10 |
MISSING PAYEE NAME DETAILS |
E11 |
INVALID PAYEE NAME DETAILS |
E12 |
MISSING PAYEE ADDRESS |
E13 |
INVALID OR MISSING BSB DETAILS |
E14 |
INVALID ACCOUNT DETAILS |
E15 |
MISSING ACCOUNT DETAILS |
E16 |
MISSING PAYEE NAME DETAILS |
E17 |
INVALID PAYEE NAME DETAILS |
E18 |
FAX NUMBER MISSING |
E19 |
PAYEE ADDRESS MISSING |
E20 |
CHEQUE NUMBER INVALID |
E21 |
MISSING PAYEE NAME DETAILS |
E22 |
INVALID OR MISSING BILLER CODE |
E23 |
ZERO BILLER CODE |
E24 |
MISSING CUSTOMER REFERENCE NUMBER |
E25 |
MULTIPLE "03" BPAY RECORD |
E26 |
MISSING "03" BPAY RECORD |
E27 |
EMAIL ADDRESS ERROR |
E28 |
EMAIL ADDRESS MISSING |
E29 |
DUPLICATE CHEQUE NUMBER |
Q01 |
Supplier does not exist |
Q02 |
Invalid buyer bank account provided |
Q99 |
Unknown payment error |
Australian Direct Entry status codes
| Status Code | Description |
|---|---|
G |
WBC Exception Processing released successfully |
R |
WBC Exception Processing Error - see description |
C |
WBC Exception Processing - Cancelled |
D |
WBC Exception Processing - Recalled |
1 |
Invalid BSB Number |
2 |
Payment stopped |
3 |
Account Closed |
4 |
Customer Deceased |
5 |
No Account/Incorrect Account\# |
6 |
Refer to Customer |
7 |
No form PDC held |
8 |
Invalid User ID Number |
9 |
Other |
BPay status codes
| Status Code | Description |
|---|---|
B00 |
ACCEPTED BPAY TRANSACTION |
B06 |
BILLER CODE NOT NUMERIC |
B07 |
BILLER NOT FOUND |
B12 |
SERVICE CODE NOT NUMERIC |
B15 |
CRN NOT PRESENT |
B16 |
CRN CONTAINS OTHER THAN NUMBERS AND SPACES |
B17 |
CRN INVALID |
B22 |
ADDITIONAL CRN CONTAINS OTHER THAN NUMBERS AND SPACES |
B26 |
BPAY PAYMENT METHOD NOT VALID |
B41 |
BPAY AMOUNT LESS THAN MINIMUM |
B42 |
BPAY AMOUNT EXCEEDS NORMAL UPPER LIMIT |
B43 |
PAYMENT AMOUNT NOT NUMERIC OR SPACES |
B61 |
BPay amount does not match amount on bill |
B62 |
Date entered is after expiry date of the bill |
B87 |
NOT SUFFICIENT FUNDS |
B88 |
PROBLEM IN MEMO POST |
Australian cheque status codes
| Status Code | Description |
|---|---|
ISS |
Cheque Issued |
PRS |
Presented Cheque |
STOPPED |
Cheque Stopped |
CSR |
Cheque Stop Requested |
CNC |
Cancelled Cheque |
Q03 |
Cheque numbers must be provided |
Q04 |
Cheque numbers must not be provided |
RTGS and OTT status codes
| Status Code | Description | Details |
|---|---|---|
PROCD |
Processed, completed |
|
RJCTD |
Rejected |
Where the RJCTD status also includes the status description of either "EPayment cancelled – please contact Westpac on 1800 632 308 for more info" OR "Payment cancelled – please contact Westpac on 1800 632 308 for more info" Payments (in some circumstances) can be rescheduled for the next business day or cancelled. Please don’t resubmit payments (unless confirmed that funds have not been debited). Please contact Westpac on 1800 632 308 for more info. |
New Zealand Direct Entry status codes
| Status Code | Description |
|---|---|
SUCCESS |
Completed successfully |
R |
WBC NZ Exception Processing Error - see description |
DISHONOR |
Dishonor |
Osko status codes
| Status Code | Description | Customer Action |
|---|---|---|
ACSC |
ASC - Accepted settlement completed |
No action required |
ASIP |
ASIP - Accepted Settlement in Process |
No action required |
RJCT |
QVxx - Bad request |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
ABxx - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
AC01 - Invalid Creditor Account |
Customer to check payee account and send new payment if applicable |
RJCT |
AC02 - Invalid Debtor Account/Invalid Creditor Account |
Customer to check payee account and send new payment if applicable |
RJCT |
AC03 - Invalid Debtor Account/Invalid Creditor Account |
Customer to check payee account and send new payment if applicable |
RJCT |
AC06 - Invalid Debtor Account/Invalid Creditor Account |
Customer to check payee account and send new payment if applicable |
RJCT |
AC07 - Invalid Debtor Account/Invalid Creditor Account |
Customer to check payee account and send new payment if applicable |
RJCT |
AC14 - Account exists but cannot accept funds |
Customer to check payee account and send new payment if applicable |
RJCT |
AC18 - Invalid Debtor Account |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
AC26 - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
AC27 - Invalid Creditor Account |
Customer to check payee account and send new payment if applicable |
RJCT |
AC29 - Invalid Creditor Account |
Customer to check payee account and send new payment if applicable |
RJCT |
AC30 - Creditor Account is closed |
Customer to check payee account and send new payment if applicable |
RJCT |
AC34 - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
AG03 - Account is not reachable for an Osko payment |
Customer to check payee account and send new payment if applicable |
RJCT |
AG04 - Unable to process payment. Please contact us for further information. |
Customer to check payee account and send new payment if applicable |
RJCT |
AGNT - Account is not reachable for an Osko payment |
Customer to check payee account and send new payment if applicable |
RJCT |
AMxx - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
AV04 - Insufficient Funds |
Customer to verify debit account and resubmit payment when funds are available |
RJCT |
AV05 - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
BE06 - Account does not exist or exists but cannot accept funds. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
BExx - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
CH21 - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
DE32 - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
DT02 - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
ED06 - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
FFxx - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
PV25 - Payment amount exceeds interim payment limit |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
RC05 - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
RRxx - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
Syxx - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
TD03 - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
TExx - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |
RJCT |
TFxx - Unable to process payment. Please contact us for further information. |
Contact support desk to confirm issue has been resolved and then resubmit |